My extensive knowledge and experience in the field of human factors, ergonomics, user research and usability has been gained in a wide variety of product development and industries, including:
- web and mobile technologies
- household appliances
- automobiles
- heating & cooling equipment
- children's products
- personal computer equipment
- personal protective equipment

I am active in the human factors community and have held committee membership for ASTM and ANSI standards.

I am a Certified User Experience Professional (CUXP) and a Certified Product Safety Manager (CPSM). I have Black Belt certification in Design for Six Sigma.

My specialties include:
- Discovery research (ethnography and field research, contextual inquiry, task analysis and work flow studies, in-person and online surveys, focus groups)
- Heuristic evaluations
- Expert & consumer panel studies
- Analysis of market data and media reviews
- Analysis of technical literature, standards, codes, and regulations as related to human factors/safety
- Competitor and complementor product analysis/evaluation.